If you don't have used Treasured yet, please Cancel and "Add Damaged Clip"
Click to send a Repair Request and let our technicians confirm repairability.
Plan selected above can be modified later based on your needs.
With no commitment!
We have just sent an email message to
This message contains a link that you have to click to activate your account.
If you have problems activating your account, please contact us by email at repair@aeroquartet.com or request the message to be resent:
We're almost done...
Please remain on this page until sample upload is complete.
| Clip | Task | %done | Time remaining |
|---|
Creating an account takes only two minutes.
Accounts are free and allow you to add more clips to your cart, and to verify the repairability of your videos.
We will contact you by email as soon as possible.
It is not necessary to send more samples for the moment.
Meanwhile, this is the perfect time to load the rest of the damaged clips to your Treasured account.
This way, we get to know the damaged clips in whole and we can give you the total price quote.
We will contact you by email as soon as possible.
Treasured application is temporarily down for maintenance.
We are performing scheduled maintenance. We should be back online shortly.
We sincerely apologize for the inconvenience.
Meanwhile, you can continue communicating with Treasured team through this email address:
repair@aeroquartet.com
You can also check the state of our services on Twitter,
and opt to:
Due to a loss of connection with our server, your Treasured session has been interrupted.
Possible causes are:
To avoid inconveniences while using Treasured, we recommend to disable computer sleep mode, to plug the laptop to AC power, and to use the best possible Internet connection in terms of reliability and speed.
Treasured technicians have suspended your account.
Account suspension may sometimes be reverted.
You can continue communicating with Treasured team through this email address:
repair@aeroquartet.com
If you prefer to start a new account, please click here
Treasured technicians are performing some changes to your account at this moment.
This usually takes only a few minutes.
During this downtime, you can continue communicating with Treasured team through this email address:
Time of start is 19:52:24.
If you haven't taken control through your web credentials, you should use the button below to take over, and disallow Remote Control in Toolkit screen.
Chat is not available at this time, but you can continue communicating with Treasured team through this email address:
| Subject | To | Date |
|---|
Number of clips and total duration have changed, and so has the repair quote:
Quote was:
Quote is now:
After payment is validated, this page will automatically refresh to let you download repaired videos.
A delay of few minutes after check-out is normal.
We recommend that you repair your files first, then pay. You can continue repairing after payment, but you cannot add new clips.
Contact us if you have any question about repair or payment.
Damaged File not Connected
Damaged File not Available
Possible reasons are:
After correcting those problems, you can verify again:
File is very small.
Below 1 MB, it is very rare to have video inside a file.
Please try with a bigger damaged file - or - confirm that it's a damaged audio file without video.
File is very small.
Below 10 kb, it is impossible to have audio or video inside a file.
Before you can sign-in, Treasured needs to complete the diagnostics of a damaged clip.
If Treasured doesn't find media (audio or video) inside the clip, you will try another one.
If you don't have a damaged clip with media inside, please contact us.
Before you can add more clips, Treasured needs to complete the diagnostics of the first clip.
To switch to another job, please wait until the tasks are complete.
If you prefer not to wait, you can cancel the tasks in the queue.
Only playable videos inside 3gp mp4 or mov containers can be used as "good file".
You have picked the corrupt video as "Good File" to improve preview.
Please find a good file recorded with the same settings as the bad one, if you really want to improve this preview. A good file should have a .3gp .mov or .mp4 extension and be playable.
Due to technical limitations, Safari cannot download repaired videos.
Please use a recent version of Chrome, Firefox or Microsoft Edge, navigate to this page and press Download to retrieve your videos.
Please try again. If the problem persists, please contact us.
Please specify clips to be included:
Treasured is not responding.
Please wait a few minutes. If this warning doesn't disappear, consider aborting and starting over.
Whenever possible, your repair will continue at the point it stopped.
Note that if you abort, the pending tasks in the queue will also be cancelled.
Contact us if the problem persists.
Treasured cannot repair this file. Possible reasons are:
Please contact us to find a solution.
Please abort and start over.
Whenever possible, your repair will continue at the point it stopped.
Contact us if the problem persists.
Treasured can only repair one file at a time.
Please check if you don't have it running on another device, browser, window or tab.
You can't repair from this tab unless you abort the other repair first or you wait until it ends.
After "Abort", you will be able to continue repairing from the point it has reached, or start over.
This clip may not have the same video and audio properties as the job, and the Repair Kit may not work.
You can try to repair the clip anyway, but funny results are to be expected.
Treasured has already repaired this segment of the clip in a previous "Run".
Repairing it again will just waste time to give the same result.
To sign out, please wait until the tasks are complete.
If you prefer not to wait, you can cancel the tasks in the queue.
This operation requires a Repair Kit, but it hasn't been developed yet.
Have you already confirmed that you are interested in getting the clips repaired?
Please contact Aero Quartet technicians.
Treasured has determined that this clip has the same properties as the sample that you have sent previously.
Sending a sample of this clip would not give us any new information.
Please send a message to repair@aeroquartet.com indicating:
With this information, we should be able give an helpful answer within a few hours.
Thank you!
New Clip will be created in Job specified above by grouping the selected slices.
To inspect or repair this clip, you will need to navigate to the other job.
You can ungroup the slices to make them available again for grouping.
This will not affect the clips existing in others jobs.
You have selected a slice that corresponds to the footage you wish to repair.
Treasured will now send a sample of this slice that will be used to provide a quote and a preview.
DeepMediaScan has produced a "Disk Map" that contains all the media present on the disk/card.
You can now define a clip by selecting slices in the Disk Map and grouping them.
To scan a disk or a card at low level, DeepMediaScan requires administrator privileges.
To grant permissions, please enter an administrator password on your Mac when prompted to do so.
Permissions will be required again after a computer reboot, or after reconnecting the disk or card.
This account is being used from another location at this time.
You can only operate this account from one location.
To use the account from this window, users from other locations will have to be disconnected first.
Tasks currently running and tasks in queue in other locations will abruptly be cancelled.
By closing this page now, other locations will not be affected.
This video format cannot be displayed in full screen mode by this browser.
You will be able to download the preview video file using one of browsers below:
Not all supported browsers provide an optimal experience. After extensive testing we have compiled this browser ranking:
Switching to the recommended browser is easy:
Just launch it, then log into your account (using the URL below) and you are ready to continue!
Clips count:
Included: , not:
Rounded Duration:
Fathers:
Hidden:
Runs:
Please specify Repair Runs to be included:
Macintosh® users can choose between downloadable and web applications.
Both have similar capabilities, and identical service level and pricing.
Treasured, the downloadable app, is recommended for Mac users.
This function is only available after payment.
You can only get the repaired clips after payment.
Treasured offers free 6 seconds previews of repaired clips to verify the content and the quality before payment.
It is also possible to watch the Live Preview of the clip while it is being repaired.
User Tags can contain letters and numbers grouped in a single word.
New tag will be applied to selected clip.
Please wait a few seconds, Teleport is contacting your Mac running Treasured...
After a few seconds, your Mac running Treasured will have control again.
If you want to operate it remotely again, please reload this page.
| Name | Size |
|---|
Connection to remote agent was not possible.
This job cannot be operated.
Connection to remote agent was not possible.
This job cannot be operated.
Connection to remote agent was not possible.
This job cannot be operated.
Download links, one line per URL:
| Sel | Name | MBs | Job | Tags |
|---|
| Tag | Name | Duration | Segment | MBs | Format | CloudName | Tags |
|---|
Please fill in the form below to receive assistance.
Please verify your email address:
Please enter login email address:
Treasured cannot connect using this address.
Please contact us by email at repair@aeroquartet.com
When your Treasured account was created, we have sent an email message that includes the access link.
Please use this link to login or contact us by email at repair@aeroquartet.com for assistance.
Pool space is calculated on the basis of one run per file, yielding a repaired video with roughly same size as original. We have Shortage if pool space grows bigger than available disk space.
How to free more space:
| Tag | Name | Duration | Segment | MBs | Format | CloudName | Tags |
|---|
On Mac, Treasured app is native:
Faster, more tightly integrated than a web app can be. A premium experience.
Even if you're doing your editing and post on a PC, we recommend to use your Mac for video repair.
An account already exists on your Mac.