Welcome to Treasured! © 2017 Aero Quartet (version web 1.1)
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Indicate what describes best your job or company:

Freelance Filmmaker
Creative Agency (commercial, corporate, documentary and cinema)
Live Video Services (events, sports, corporate)
Equipment Provider (video and cinema)
Wedding Videographer
TV fiction and programs

Other Professional (using audio/video at workplace)
Data Recovery Company / IT Services Company
Video Aficionado

Account Information



Indicate what describes best your situation:

Memory Card or Disk no longer contains Video(s)
Video(s) unplayable after Undelete or Data Recovery
Video(s) unplayable immediately after Recording
Playable Video(s) but with Defects inside

None of the above


Mandatory Fields

Click to send a Repair Request and let our technicians confirm repairability.
Plan selected above can be modified later based on your needs.
With no commitment!

Creating Account

We have just sent an email message to
This message contains a link that you have to click to activate your account.

If you have problems activating your account, please contact us by email at repair@aeroquartet.com

User Information






User Settings





Account Statistics




Queue Manager

ClipTask%doneTime remaining
 

Improve Pictures





Must be a playable video recorded with the same settings as the damaged clip.
If none of the pictures above look good, you can provide a "good file" to help Treasured. It takes only only a seconds to retry.



Otherwise you can send a sample to our technicians, who will probably be able to show a preview of the video.

Action not available

"Improve Preview" is only available just after clip diagnostics.

Please sign-in first

Adding more clips will be possible after you have created your account.

Creating an account takes only two minutes.
Accounts are free and allow you to add more clips to your cart, and to verify the repairability of your videos.

Sample received!

The sample of your source clip will be examined by our technicians.

We will contact you by email in a few hours.
You can continue using Treasured on other clips, but it is not necessary to send more samples for the moment.

To use Treasured, you need a PC or a Mac

Treasured uses HTML5 technologies that don't work properly on mobile devices.


Supported Platforms:
  • Windows
  • Linux, Ubuntu
  • Mac OS X

To use Treasured, you need to upgrade your browser

Treasured uses HTML5 technologies that don't work properly on this browser.


Supported Browsers:

Application Maintenance

Treasured application is temporarily down for maintenance.

We are performing scheduled maintenance. We should be back online shortly.


We sincerely apologize for the inconvenience.
Meanwhile, you can continue communicating with Treasured team through this email address:
repair@aeroquartet.com

You can also check the state of our services on Twitter,
and opt to:

Your account is suspended

Treasured technicians have suspended your account.

Account suspension may sometimes be reverted.

You can continue communicating with Treasured team through this email address:
repair@aeroquartet.com

Your account is temporarily locked.

Treasured technicians are performing some changes to your account at this moment.
This usually takes only a few minutes.

During this downtime, you can continue communicating with Treasured team through this email address:

From:
To:
Date:
Copy of message sent to your email. Please reply from your email app, Treasured doesn't send messages (yet)



 

Treasured INBOX

SubjectToDate

Quote Change

Number of clips and total duration have changed, and so has the repair quote:

Quote was: $

Quote is now: $

Payment $

After payment is validated, this page will automatically refresh to let you download repaired videos.

A delay of few minutes after check-out is normal.

We recommend that you repair your files first, then pay. You can continue repairing after payment, but you cannot add new clips.

Contact us if you have any question about repair or payment.

  Damaged File not Connected


For your security, web browsers cannot access files on your PC unless you locate them explicitly.

Please reconnect the damaged file(s) to allow Treasured to operate:

  • To reconnect a file, just select it and click Open in the File Picker.
    for example, select damaged file
  • Files will remain connected until this page is closed or reloaded.
  • You can connect several files at once, for example selecting all files in a folder.
Live Preview
Live Preview not ready
After Repair,

Frame

Very Small File!

File is very small.
Below 1 MB, it is very rare to have video inside a file.
Please try with a bigger damaged file - or - confirm that it's a damaged audio file without video.

Very Small File!

File is very small.
Below 10 kb, it is impossible to have audio or video inside a file.

No media found yet!

Before you can sign-in, Treasured needs to complete the diagnostics of a damaged clip.
If Treasured doesn't find media (audio or video) inside the clip, you will try another one.

If you don't have a damaged clip with media inside, please contact us.

A Task is running!

To switch to another job, please wait until the tasks are complete.

If you prefer not to wait, you can cancel the tasks in the queue.

Cannot use this file as "good file"!

Only playable videos inside 3gp mp4 or mov containers can be used as "good file".

Same File for Good and Bad?

You have picked the corrupt video as "Good File" to improve preview.
Please find a good file recorded with the same settings as the bad one, if you really want to improve this preview. A good file should have a .3gp .mov or .mp4 extension and be playable.

Download of Repaired Videos with Safari

Due to technical limitations, Safari cannot download repaired videos.

Please use a recent version of Chrome, Firefox or Internet Explorer, navigate to this page and press Download to retrieve your videos.

Error during operation!

Please try again. If the problem persists, please contact us.

Batch Repair

Please specify clips to be included:

 
 
 

  • To maximize chances of success, we recommend to avoid irregular clips for batch repairs.
    (irregular: not verified, with no media, or not included)
  • Use "Queue Manager" to change order of clips, cancel or receive a notification when batch repair ends.
  • Only accessible clips will be included anyway!

Repair Stalled?

Treasured is not responding.

Please wait a few minutes. If this warning doesn't disappear, consider aborting and starting over.
Whenever possible, your repair will continue at the point it stopped.

Note that if you abort, the pending tasks in the queue will also be cancelled.

Contact us if the problem persists.

Repair Failed

Treasured cannot repair this file. Possible reasons are:

  • File is too small to contain a significant amount of audio/video
  • File doesn't contain audio or video (empty like a book with blank pages)
  • File contains audio/video but with other format or settings, so Treasured needs to be reconfigured.

Please contact us to find a solution.

Error during Repair!

Please abort and start over.
Whenever possible, your repair will continue at the point it stopped.

Contact us if the problem persists.

Another Repair is already Running!

Treasured can only repair one file at a time.
Please check if you don't have it running on another device, browser, window or tab.

You can't repair from this tab unless you abort the other repair first or you wait until it ends.

After "Abort", you will be able to continue repairing from the point it has reached, or start over.

Irregular Clip?

This clip may not have the same video and audio properties as the job, and the Repair Kit may not work.

You can try to repair the clip anyway, but funny results are to be expected.

A Task is running!

To sign out, please wait until the tasks are complete.

If you prefer not to wait, you can cancel the tasks in the queue.

No Repair Kit for this job!

This operation requires a Repair Kit, but it hasn't been developed yet.

Have you already confirmed that you are interested in getting the clips repaired?
Please contact Aero Quartet technicians.

Sample not needed

Treasured has determined that this clip has the same properties as the sample that you have sent previously.
Sending a sample of this clip would not give us any new information.

Contact with Aero Quartet technicians

Please send a message to repair@aeroquartet.com indicating:

  • your name and your reference number:
  • what you are trying to achieve
  • what you expected to happen
  • what happened actually

With this information, we should be able give an helpful answer within a few hours.
Thank you!

Group Slices into new Clip




New Clip will be created in Job specified above by grouping the selected slices.
To inspect or repair this clip, you will need to navigate to the other job.

Clip Information



You can ungroup the slices to make them available again for grouping.
This will not affect the clips existing in others jobs.

Sending a Sample

You have selected a slice that corresponds to the footage you wish to repair.
Treasured will now send a sample of this slice that will be used to provide a quote and a preview.


How would you like to add a Clip?

DeepMediaScan has produced a "Disk Map" that contains all the media present on the disk/card.
You can now define a clip by selecting slices in the Disk Map and grouping them.

Account is Busy

This account is being used from another location at this time.
You can only operate this account from one location.

To use the account from this window, users from other locations will have to be disconnected first.
Tasks currently running and tasks in queue in other locations will abruptly be cancelled.

By closing this page now, other locations will not be affected.

Preview not available!

This video format cannot be displayed in full screen mode by this browser.

You will be able to download the preview video file using one of browsers below:

This Browser is not Recommended

Not all supported browsers provide an optimal experience. After extensive testing we have compiled this browser ranking:

Switching to the recommended browser is easy:
Just launch it, then log into your account (using the URL below) and you are ready to continue!

Job Settings

State

Name:
Auth:
Creation Date:
Expiration:
Stage:
State:
Mode:

Pricing

Credentials
Price Tags:
Tariff:
Request
Brand:
Base Plan:
Plan Name:
Floating
Reference Clip:

Job Specification

Credentials
Brand:
Dimensions:
Bitrate:
Kit:
Features:
Request Spec
Reference Clip:

Clips and Duration

Clips count:
Included: , not:
Rounded Duration:
Fathers:
Hidden:
Runs:



Batch Download

Please specify Repair Runs to be included:

 
 


Don't forget:
  • Only accessible clips are included!
  • Verify that you have enough disk space available in your Download location
  • Later, with "Queue Manager", you can change order of downloads, cancel them, or receive a notification when batch download ends.

Treasured comes in two flavors

Macintosh® users can choose between native and web applications.
Both have similar capabilities, and identical service level and pricing.

Treasured, the native app, is recommended for Mac users.

Cannot Download Repaired Clips

This function is only available after payment.



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Welcome to Treasured! © 2016 Aero Quartet

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